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Service & Technical Support Specialist at Darfon

Darfon | Nederland | HBO | Fulltime | Close 2017-12-25

We are seeking a full-time commercial dealer service technician preferably with a technical background to perform all service related tasks.

Darfon is the company behind E-bike brands BESV and Votani, which leads company operating in the electronics industry focused on HMI devices and power technology.

After building the European headquarters in Eindhoven, Votani and BESV recognized as one of the fastest growing brands in the Benelux market for E-bikes. Our e-bikes meet the high expectations of a trendy design with outstanding performance.

We are looking for a Service & Technical Support Specialist for our brand BESV

Location

Eindhoven or Amsterdam

Your job tasks

  • Resolving technical or other service related issues by phone or mail
  • Handling guarantee or sales orders.
  • Perform administrative issues
  • Solving guarantee claim
  • Participating in trade fairs and dealer days.
  • work contributing to the overall organization
  • Maintain Demo/showroom bikes, etc.
  • Stock management components / spare parts
  • Create and maintain technical manuals
  • Able to travel to visit Dealers

Your profile

  • Experience with or knowledge of the bicycle industry
  • Fluency in Dutch and English , German is a plus .
  • Service and customer-oriented , communicative , enthusiastic.
  • Good in teamwork work , ready to help out your colleagues.
  • Knowledge of Word, Excel , Outlook.
  • Willingness to missions in The Netherlands, Europe .
  • Willingness to turn abnormal and overtime in peak times


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